Frequently Asked Questions

Yes an invoice is emailed to sender as soon as order is placed.
Yes, We charge shipping charges behalf on product weight worldwide. We also offer free shipping if order value above $500 US Dollar. this offer is valid then any other discount did not apply.
information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).
Guarantee period of 1 year is applicable on all instruments against rust, corrosion, pitting or any other manufacturing related defect.
Minimum Order Quantity (MOQ) requirements apply in all cases; for general instruments our MOQ is 1(One) instruments whereas for special items we decide on a case to case basis.
All orders received through Mahfooz Instruments website are processed and, if the stock is available, despatched within 4 working day of receiving the order. Therefore, your ordered products will have to go through a production process, and the production period may varry according to number of products and quantity, which may be 1-4 weeks.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
The information we learn from customers helps us personalize and continually improve your shopping experience at Scatter Instruments. Here are the types of information we gather. Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, and communicating with you. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses https://mahfoozinstruments/ E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Mahfooz Instruments if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
We accept Payment via These method: I) Bank Transfer ii) Credit and Debit card (VISA & MASTERCARD) iii) Western Union